445 Reviews Found
Confirmed Sales Customer
Just not overall good. Not impressed by sales manager at all.
Thomas K.
FORT WAYNE
Was this review helpful?
Confirmed Service Customer
Got a good deal on my lease, Tim added in the auto start feature which is what I was looking for on the base model Terrain. Alan was professional, courteous and found me the color I wanted. Will return to this dealership for my next lease.
Tara B.
WADSWORTH
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
The sales staff and management did a great job getting me out of my lease and into a new Buick with minimal effort.
Shawn F.
HERMITAGE
Was this review helpful?
Confirmed Service Customer
Medina Auto Mall always does a terrific job for me. The employees are pleasant, respectful and helpful. I highly recommend their Service Department.
Lauren K.
MEDINA
Was this review helpful?
Confirmed Sales Customer
Adam is great, is always such a smooth experience when we purchase a car!!
Susan S.
STRONGSVILLE
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
Picked out the car online and Jeff took us for a test drive. Picked it up 2 days later
Walter P.
WESTLAKE
Was this review helpful?
Confirmed Service Customer
I took my 2015 GMC Sierra in for roof rail airbag recall and when I picked it up, the “Service Trailer Brake System” came on at Medina Auto mall. The service counter representative noted this on my paperwork as I wanted this documented. Now I have another appointment on August 22 to repair this issue which I don’t intend to pay for as everything was fine when I dropped the vehicle off for the recall repair. Audrey Borchert. 216-701-5200.
Audrey B.
RICHFIELD
Was this review helpful?
Confirmed Service Customer
This was our first time having our vechicle serviced at this location. I scheduled the appt online which was very easy and when we arrived everything was smooth checking in. We waited for our vehicle which was serviced in a very timely manner. Will definitely have our vehicle serviced here in the future, even though we live 45 minutes away!!
Angela S.
ASHLAND
Was this review helpful?
Confirmed Sales Customer
Haley Wheeler was very good to work with on this transaction.
Michael O.
LODI
Was this review helpful?
Confirmed Service Customer
Fast service and everyone is friendly. Always a great experience.
Sharon M.
N ROYALTON
Was this review helpful?
Confirmed Service Customer
I was in 7/28/23 for 25,000 miles check and oil change and less than a week later my 2021 Buick Enclave muffler went. When I came in, they said I have to wait 3 weeks for a muffler and am scheduled 8-31-23. The sound is getting louder and I have to drive an hour to work and another hour back from Conneaut, Ohio. It is ridiculous for such a new vehicle and extremely loud for me to start my car and go to work at 5am! Please see about a sooner appointment.
Marianne R.
GATES MILLS
Was this review helpful?
Confirmed Service Customer
There two many bad thing to list it. I will not be back
Victoria C.
WESTERVILLE
Was this review helpful?
Confirmed Service Customer
I was the first appointment of the day at 7:30am for an oil change and tire rotation. It took 2 hours to complete all the steps. I know there is an inspection also that could take some time but for the first customer to take this long is absurd.
Patrick Z.
STOW
Was this review helpful?
Confirmed Service Customer
Service department does not follow through at all. We had to keep calling to see if part came in. They said they would call back. They NEVER did once.
Jennifer S.
BROOK PARK
Was this review helpful?
Confirmed Sales Customer
I’ve never had such a wonderful experience with a dealership let alone being 6 states away. We would highly recommend Medina Automall. Ed was our sales rep and he took great care of us. We are in Colorado and flew out to pick up the truck a week later with all paperwork was done and the truck was ready to be picked up. Ed sent actual pictures and answered any and all questions we had about the truck. Thank you for a wonderful experience and amazing staff.
Stacey L.
COLORADO SPRINGS
Was this review helpful?
Confirmed Sales Customer
Justin was fabulous! We will be buying all of our cars fro Medina Automall.
Mark B.
BROADVIEW HTS
Was this review helpful?
Confirmed Sales Customer
Jeff was great and was happy to answer any of my questions! Very helpful would recommend Medina Auto Mall to anyone!
Stephanie D.
PARMA