I had a great experience working with our salesman Charlie. I didn't understand leasing but he took the time to explain everything to me about it and that is what I ended up doing. Very happy with the Encore.
The technician could not determine the problem. They did not detect/noticed the transmission slipping/engaging issues between first and second gear as well as second to third. After leaving the dealership, before I was less than a mile away it happen three times.