I had a catastrophic failure requiring immediate service. Mike from the service department discussed via phone and was able to squeeze me in the next day. They quickly diagnosed and repaired the vehicle. He understood the urgency and provided EXCELLENT CUSTOMER CARE.
The salesman and finance manager were very professional. I only had one problem and that’s whoever detailed the vehicle did a horrible job. I had to take to a car wash to make it feel like I was driving a brand new vehicle. For that alone, I was not satisfied.
Had an overpay to get a truck that on the day of the first service appointment died by end of day and just got out on a flatbed tow truck. No truck available for use while you have it and no idea when it will be serviced
We are very happy with our buick so far we havent drove it much yet its been sitting in the garage till i get some time off work to get everything programed into it and for me to learn everything about it, Thank you for everything.
We had an outstanding experience from the time we arrived to the moment we left with our new SUV! Sales Haley Wheeler - Extremely knowledgeable about Buick products! - IMPRESSIVE!! Finance - Dean - worked for the Customer - so knowledgeable! We would HIGHLY Recommend Medina GMC Buick!
Our salesman Tim Hartnett was extremely knowledgeable about our new 2023 Yukon Denali and made sure we understood everything about the vehicle's technology before we left the store. His professionalism, passion for customer service, feedback and just making the selling process seamless, was outstanding. He even made sure to call us after we drove the car home to see if we had any further questions. We would in an instant highly recommend Tim as he is a very experienced in the automotive business and sales. He engaged his manager, Tim Rollins also in the process which we appreciated. The finance manager, Dean also was very informative in making some critical decisions. We look forward to working with Tim in the future as we are interested in possibly a 2024 Cadillac XT6 build. Regards, Trish and Ken May