The only thing that was good, was the main Lady that checked me in and was very knowledgeable and kept me informed. The wait was 2 hrs for a basic oil change/tire rotation, which is ridiculous! I understand there is a car rental shortage nation wide and you are not able to give out loaner vehicles...then you need to make the waiting area better!! There should have been more seating available, as when I was there, all but 2 cushions on the couch were taken. There should also be more outlets available for those people that chose to wait for their car, so they can stay connected on their devices should they need to be charged. I would ask any of the employees there, if they would wait for 2 hrs in your "waiting area" and see what they say... Not to mention that the overall price increased by $20 and didn't even know that until arrival. Overall very disappointed in this service.
I noticed that they patiently remained focus on each customer they were dealing with, even while the Service Department was unusually busy. It was obvious that they intentionally make the effort to give each customer the total attention they deserve. Their eagerness to prove a level of service beyond what is normal experience these day was very evident.
Car could have been cleaner and some windshield washer fluid would have been nice. I wasn't clear about the cost of some of the additional coverage I was buying. I cancelled them after seeing the bottom line.
Had to wait two weeks for appointment, when calling to check on appointment time I had to call three times first time they could not look up what time appointment was and were suppose to call back but didn't, then got cut off, third try took four people before someone could tell me the time. When I got there took an hour to do an oil change think that is a little bit ridiculous.