I originally took my truck in for a simple oil change. Apparently, they found my engine light was on. They wanted to charge me ~$90.00 to do a "diagnostic" to find out why the engine light was on to determine the problem? I understand a tech's time to solve and diagnose a problem, but to BEGIN with a simple OBII port plug in to scan reading is absolutely STUPID. In today's efforts to create further revenue, simple things that should be part of a service aren't any more? Absolutely STUPID to charge to take 2 minutes to plug a scanner and get readings? Matter of fact, I carry one in my truck. After I declined to have money stolen from me, I picked my truck up and ran the scan myself. It showed low voltage, meaning I needed new batteries. Had the dealership done the simple thing, I would have had them replace my batteries and make money on the sale and install of both batteries. Instead, they've lost a customer.
My only concern is I spent Saturday afternoon with my sales rep Ian, purchased my encore gx but I needed to pick up on Monday. Monday came and Ian was sick! He stayed home with a fever! I���ve been emailing & calling to try to find out if he went to get tested! If he has covid I have a right to know!
Bought a used car, which had several small repair items and one larger repair (transmission). After 7 weeks total, it was determined to no longer have a leak (no repair) only after being sent out to an outside repair shop but having a confirmed leak with my tech and the GMC tech at Medina Auto Mall. Now I have an agreement to return if the leak 'returns' within 90 days, but overall it was a very poor experience. The small repair items were addressed but when I came to pickup my vehicle (after 7 weeks total) it still needed further power seat wiring repair and I couldn't even take it home that day. I now have my SUV returned to me, but the the wiring repair was underwhelming as well since the actual plastic cover that holds the buttons for the power seat is no longer attached well to the seat, it just flops around and has to be pushed back on to sit nicely on the seat. I did speak to the service manager and the service rep many times, and while they were apologetic it doesn't seem like anyone had by back in this very long repair time or did anything to make sure I was happy. I may never buy from Medina Auto Mall again, and I certainly pray I don't have to return for a future transmission issue.
Everyone was very professional and everyone that i dealt with was very good at their job.This is my third car that i leased from the dealership and I have many family and friends that have either leased or purchased vehicles and everyone is 100% satisfied everyone in the dealership does a great job.
Terrible, My new truck had a check engine light on within a couple days of driving it,then I got a loaner and it also had a check engine light on. Then came back the next day to pick up my truck and they had it blocked in,with another car,in which they couldn't find the key for, for about 30 minutes. THEN NOW,telling me I owe 60 dollars for a mistake on there end, with transferring plates over, my experience here has been dreadful, now with stating I owe now,its unacceptable,I already signed papers for my new truck 2 months ago,this should of been brought to attention way earlier, if I would of been pulled over my truck would been towed because of this mistake on your end
Came in for routine maintenance, they did a multi-point inspection and found an oil leak that I was not aware of. The tech actually showed me the leak and then after I ok'ed the repair corrected the problem. Great team, they help me keep my vehicle in top shape.