Pat Hartnett was extraordinaryly helpful in effectuating our purchase, initially over the phone and later that day at the dealership. He provided clear purchase/financing options over the phone so that when we arrived we knew what option we wanted to follow and could minimize our time inside the showroom under the social distancing protocols. Pat was extremely solicitous of protecting our health while at the dealership and went out of his way to do so. He smoothly coordinated steps with other employees which expedited our purchase .
Gave me credit on expired coupon knowing I was dealing w being shut in with the virus for 15 days. Started on time and finished in a timely manner. Had someone disinfecting the waiting room as I was entering. Important to me to see that. Customers were situating themselves way apart. Girl handing me the pen at payment noted she had wiped the pen and the countertop. Good to see!!
I was concern about going to the dealership due to the virus scare, but no problem. They even had a young man sanitizing the tables & chairs in the waiting room. Excellent show of concern for their customers.
I purchased the vehicle in 2015 after leasing it in 2012 from the Auto Mall. The Dealership has always treated me fairly and all service work done promptly and at a reasonable cost. I plan to continue to have the vehicle serviced at the Auto Mall and if I decide to purchase a newer vehicle The Auto Mall will be the first Dealership I go to.
Sales advisor Joe Martin assisted me in scheduling the first maintenance on my vehicle and securing a loaner vehicle. All ran very smoothly. After my family had used the same Buick dealership for about 40 years that closed I wondered if any other dealership would even come close to the service I had come to accept. I must say Joe Martin and Medina Auto Mall have met my acceptations as my new dealership of choice. Keep up the good service!