Our engine light came on while we were driving to Indiana for a basketball tournament. We happened to be near an exit and saw your dealership. Mary L., Assistant Service Manager, got us in right away for our vehicle to get diagnostic testing done. We ended up getting a loaner vehicle and made it to our tournament just in time. Mary had exceptional customer service and went above and beyond for us! Medina Auto Mall is lucky to have a gem like her!
I���m not quite sure where the disconnect is with your service Dept. I was the only one communicating. Dropped my car off in March to fix two issues. July 15 I decided to call and see if the parts have arrived to schedule a service appt. The person who answered said yep. I was wondering was someone going to call and let me know? I set my appt for this week. Dropped off car Monday at 8:00-am and received a loaner. The car was nice and clean no problems. I received zero updates for 3 days. I then decided to call Wednesday about 4:00 to receive an update, again why am i doing your job. The service Dept happily states yes it���s done. At this point i was already aggravated. I said when was this complete? Was someone going to call me? Crickets! Nobody can answer. I let them know i would not make it before closing and would return the car Thursday morning. Which I did and there was no issues. There was 2 other incidents that I witnessed and all I can say is Training! Training and lots of it. My husband leased a vehicle in February and there is slice in the fabric he asked if this could be fixed they stated of course but the upholster is not always available. Guess what no call!! No lie we are considering buying his car after the lease bc he loves it. However, service and communication is just as important if not more then the cost of the vehicle. Definitely rethinking our relationship with GMC.
The service department is always great. They always take care of me and my vehicle. Additionally, while at the dealership for service I spoke with a salesperson regarding a new vehicle. She surprised me in that she was a step ahead of me in regard to evaluating me current vehicle and finding a new replacement. This is an A1 dealership.
I was unable to get my car to release the parking brake. After calling the service department, Mary told me if I was able to get down to the dealership, then they would be able to get me in a car until mine was fixed. She gave me the number to roadside service and walked me through everything. 35 minutes later, I walked into the service department and they had a car for me. To make everything even better, they drove my car back to me when it was ready for pickup! Excellent and impressive customer service. Thank you so much!
Eddie was very good, I came in on Wednesday Test drove a Buick Encore and didn't have time to fill out paper work I had to be back home to go to work, Eddie was very understanding and I was also under a dead line from a prior lease that was up the next day, I came in the next day finished up paperwork may have there under an hour. the process was very fast he was very knowledgeable, professional polite, and I want to thank him for getting us out so quickly.
Steve Caruso in Medina is a dedicated, great person whose goal is to be helpful and strives for your satisfaction. He returns calls and stays connected after the sale. He is an asset to your dealership.