I was served with respect and not treated as a female who knows nothing about cars or the process. Eddie was very helpful, honest and upfront. He took care of all my questions and was extremely knowledgeable. I would definitely send family and friends to him or GM for a new GMC if that's what they are looking for. Excellent experience this time around ! Thank you Eddie
Terrible buying experience. Many inconsistencies with the value of our trade and monthly payment of our lease. We heard different numbers from different people. It took 3 weeks after our deposit to finally get our vehicle only to discover all of the options were not on it nor was it functioning properly. Waited 2 hours for paperwork to be started. Roger Luttrell was extremely rude when we asked to know what we were signing ours names to. We will never buy or lease from Medina Auto Mall and will certainly tell others to avoid your business as well.
The staff at Buick Auto Mall provided us with a stress free purchasing experience from start to finish. Our salesman, Brian Lorenzo, gave us his assistance step by step...from model selection to final purchase. And, he continues to assist as we learned how to use the high tech options that did not exist we bought our 2011 Buick at another Ohio dealership. We are very pleased with our new Envision Buick.
Service was delayed for various reasons. Had no customer focus until our original sales person got invovled. As of today 10/5 our vehicle is still not functioning properly and may or may not start on any given day.
I thought it would be an easy transition to turn in my previous lease car and get another Buick Encore lease , but it was not. The dealer I ended up with was very helpful , but the advertised sales offer to previous lease owners was very deceiving and frustrating.