It was absolutely terrible customer service. The salesman was terrible. He tried to tell my husband when he called him that we had NO warranty on a brand new 2018 SUV when my husband called him. We had to call twice for our refund. They were supposed to of transferred our plates come to find out 2 weeks later we got a call to pick up plates. When we asked why nobody knew. So after several calls someone screwed up the transfer so we had to get new plates. The manager sent an email. We responded for him to call us and he never did. Absolutely would Never recommend this dealership to anyone.
Thanks for the personalized service in picking up our Enclave from our home. Originally, the wrong part was ordered when we brought the Enclave in for repairs and a loss of our valuable time. Picking up our car was welcomed during a busy Easter time with family in for a visit.
THE DEALERSHIP IS ONE THE BEST I HAVE HAD THE PLEASURE OF DEALING WITH. OUR SALEMAN, LIONEL IS EXCEPTIONAL, UPFRONT AND EXTREMELY HELPFUL. I HAVE RECOMMENED HIM AND MEDINA AUTO TO FRIENDS OF OURS AND THE ONES THAT HAVE GONE IN WERE EXTREMELY IMPRESSED WITH THE PERSONNEL AND ARE PLANNING TO VISIT AGAIN.
The tires were rotated and they appear to have scratches all over them. The truck also had greasy hand prints on the interior. I have not brought these concerns to the dealerships attention. I expect the dealership to own these issues and reach out to me proactively, but have been disappointed in every instance.