Customer Reviews

Everything went very smooth..

I was served with respect and not treated as a female who knows nothing about cars or the process. Eddie was very helpful, honest and upfront. He took care of all my questions and was extremely knowledgeable. I would definitely send family and friends to him or GM for a new GMC if that's what they are looking for. Excellent experience this time around ! Thank you Eddie

Terrible buying experience. Many inconsistencies with the value of our trade and monthly payment of our lease. We heard different numbers from different people. It took 3 weeks after our deposit to finally get our vehicle only to discover all of the options were not on it nor was it functioning properly. Waited 2 hours for paperwork to be started. Roger Luttrell was extremely rude when we asked to know what we were signing ours names to. We will never buy or lease from Medina Auto Mall and will certainly tell others to avoid your business as well.

Amazing and very helpful!

Best sales service around

Friendly & professional service.

No complaints, salesman great, manager was great. Facility was clean. It was a rainy evening and Tim ( salesman) brought the vehicle inside.

Everyone is always very friendly and I���m always satisfied with the job they do.

The manager of your service department was able to help me with a situation that I encountered on the day I brought my car in for service on September 29th

Overall good experience.

Always great service

The staff at Buick Auto Mall provided us with a stress free purchasing experience from start to finish. Our salesman, Brian Lorenzo, gave us his assistance step by step...from model selection to final purchase. And, he continues to assist as we learned how to use the high tech options that did not exist we bought our 2011 Buick at another Ohio dealership. We are very pleased with our new Envision Buick.

Quick service appointment done with service in a manner of time

Service was delayed for various reasons. Had no customer focus until our original sales person got invovled. As of today 10/5 our vehicle is still not functioning properly and may or may not start on any given day.

I thought it would be an easy transition to turn in my previous lease car and get another Buick Encore lease , but it was not. The dealer I ended up with was very helpful , but the advertised sales offer to previous lease owners was very deceiving and frustrating.

The work was completed in a reasonable amount of time. The dealership was neat and clean. Everyone was wearing a mask and practicing proper distancing.

Very professional and helpful without the pressure to make a sale.

Great people Great work

Every time I've visited the service department the staff has been very friendly and helpful.

Very positive experience.