Came to check out and test drive a couple of vehicles and actually bought a 2022 GMC Terrain that was in the Showroom. Everything worked out pretty well and we weren't in the building as long as I've had to deal with in the past and with other dealerships. The only thing that went wrong was our salesman had the vehicle moved from the showroom to the side lot adjacent to the Showroom and someone decided to move the vehicle so when we went out to get into our new car and drive away our salesman had to spend at least 15 minutes or so while we stood outside to find where this someone moved our new car. Why someone would move our car which we just signed for makes no sense to us. So there was an inconvenience we had to put up with unfortunately.
I called to make sure they had the part in stock based on the letter I got in the mail from GM. I was told yes they had the part. I get there the next day and the advisor tells me they most likely will need to order the part but would get back to me. Two hours later he says we need to order the part and we’ll call you once it comes in.
I have purchased many new cars in my life and I'm 73 years old. Medina Auto Mall's service department is one of the best I have seen, and the sales staff is excellent also. Mary from the service department always Looks out for you !!
After a botched service appointment last Thursday where my husband and I both drove to Medina from Solon and were told we did not have an appointment, I was contacted by a manager and given a valet service appointment for Tuesday - my car was picked up at 8:15 and returned at 1:30 - all items that we asked to be checked were taken care of and service manager contacted me with explanations. I was very pleased and impressed with this service. Thank you for your help.
My salesman was slow and unorganized. The vehocle was barely washed, not detailed...it looked horrible. Basic information simply was not communicated to me. Though the sales manager did offer some remedies.
Mary and the service team communicated thoroughly throughout the entire process. I was notified about my upcoming service. They immediately contacted me about an issue that they found. Parts were ordered. A new service appointment was set up. They fixed the problem quickly and had my car back to me asap. Great service all around.