491 Reviews Found
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Confirmed Service Customer
Everyone was very cordial, repairs complete on time!
Andrew K.
MEDINA
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Confirmed Sales Customer
Justin S. was the consummate salesman, took the time to answer questions and show my wife and I various vehicles.
Richard S.
MEDINA
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Confirmed Service Customer
Great service, wonderful people good customer service
Sharon J.
CLEVELAND
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Confirmed Sales Customer
Our salesperson Tim Hartnett is on a pedestal to us. Such a great person. He goes above and beyond. He also helped with another family purchase after our great experience
Michael B.
BRUNSWICK
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Confirmed Service Customer
The service Dept was terrific. Oil change, tire rotation etc., put new batteries in the remote and cleaned the interior for me and refused to take the tip I offered. Service dates were mixed up, but they squeezed me in. I didn't get the gentleman's name at the service desk, but he was very courteous and friendly. I was very disappointed with the salesman and the finance manager with the options of buying my leased car or leasing a new one. I left there very frustrated.
Gloria K.
BRUNSWICK
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Confirmed Sales Customer
Good experience. I even left my hitch behind and Julio saved it for me
Sean H.
BEREA
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Confirmed Service Customer
Great service! Personal are fast and efficient.
Louis K.
HINCKLEY
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Confirmed Service Customer
I told them that I needed to get in and out quick because I had to be somewhere that morning and they took care of me in a very timely manner which I appreciated very much
Robert L.
STRONGSVILLE
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Confirmed Service Customer
Mike is extremely helpful. He is the reason we still come there. Your call center for service, not so much.
Sharon M.
N ROYALTON
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Confirmed Service Customer
My experience with your sales department and your service department has been good as I have purchased my last two cars from your dealership. The change recently in the service dept. approach where you can no longer call service and speak directly to Mary or Andy for appointments or questions is terrible.Now you must wait for a return call. which never comes. Whoever you hired to get messages to the service dept. is terrible. I have placed several calls since this new approach was put in place with 0 return calls from anyone. None of these problems previously happened until this so called improvement was put in place. I encourage you to go back to the way it was prior to the change. Dan Daugherty
Daniel D.
BRUNSWICK
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Confirmed Sales Customer
Adam Herout is top notch. I was treated like family.
Charles H.
AVON
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Confirmed Sales Customer
My experience was very positive. David did well in coming to a good deal
Natalie M.
SEVEN HILLS
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Confirmed Sales Customer
I was informed about the status of my car at every step and any questions or concerns I had were promptly taken care of.
Lauren F.
BEREA
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Confirmed Service Customer
Everything went well. Mike was great as a service advisor
David S.
STOW
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Confirmed Service Customer
The service was completed in a timely manner. Service tech asked if I would like the vehicle washed. I accepted. The vehicle was not washed.
Richard D.
HINCKLEY