I had texted Shannon the previous day about the 2019 Terrain. She answered all of my questions and I made an appointment. When I arrived, she was with another customer so Charlie helped me get into a test drive. He was very pleasant, not pushy. When Shannon was finished with her other customer I sat down and she was very pleasant as well. I picked a Terrain she did all of the paper work including a loan application. The loan approval took the most time due to the high volume experienced there on a Saturday. The detailed my car, installed the license plates and I was on my way. The entire experience took around 3 hours. The best part was I didn't feel pressured to purchase.