450 Reviews Found
Confirmed Service Customer
Doin “A” work so far. Mary has held true on all - good job.
Timothy S.
AVON LAKE
Was this review helpful?
Confirmed Sales Customer
I had a wonderful experience, Is your staff was awesome, ryan is an excellent sales person, You will have a customer for life. Thank you.
Eric H.
STRONGSVILLE
Was this review helpful?
Confirmed Sales Customer
I had a great experience and my sales guy Tim Heartnet made it happen. Tim asked what I wanted in my car and there was one on the lot. The finance manager had all the paperwork ready to sign and go. My experience was smooth, quick and easy. Thank you
Leonilda B.
FAIRLAWN
Was this review helpful?
Confirmed Service Customer
Mary was great to deal with. She was able to get me in for a brake issue very quickly. It seems like the issue is fixed.
Mark B.
MEDINA
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
another new lease thank you there are things we DON''T like about our car we went and spent a morning at the dealership a waste of time sorry to say as we like the staff
Carol L.
PARMA
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Great customer service and quality work. The shuttle service was very appreciated.
Richard M.
MEDINA
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Didn’t look over the whole vehicle and after I got my vehicle back I found chip mark on the sides and the hood
Morgan M.
RICHFIELD
Was this review helpful?
Confirmed Service Customer
Everyone I dealt with at Medina Auto Mall on the day of my oil change was friendly, professional and helpful. The service was completed in a reasonable amount of time and my Envision was washed and ready to go. Very satisfied!
Sue N.
PARMA
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
We had a good Sales person, but he just don't have the team behind him. Brought our new truck back in to have the delivery inspection done, that was not done before we picked it up in Feb, while they did address most of the Items ( they took the other dealers name off) they still left the yellow marks on the tires, not something that can be easily missed, still left the tape marks from the stock tag on tag on the window. I guess not that big a deal? With the obvious not done, the oil plug was removed so I assume they changed the oil. Did they do what we can't see????? did they really go over the truck?? Very sad when a person spends 90,000.00 dollars on a truck and it gets delivered to the customer the way this one was. This time the customer lost again, but as word of things like this get out it won't be just the customer that loses. Although I know this won't get to anyone that would make a difference, it would be nice to see it posted where other customers could be made aware of what to look for, and to have the knowledge so they would not be taken advantage of the way we were.
Sharon B.
MEDINA
Was this review helpful?
Confirmed Service Customer
We had body work done on our 2023 Buick Envision. With less than 1,000 mile on the car, we were rear ended by another vehicle. While the damage was minimal we were disappointed we now had to deal with the repairs, and apprehensive about the outcome. The Medina Auto Mall Body Shop team took care everything. When I picked up the car, we could tell anything was different from the way the car looked before the accident! Excellent work! Thank you.
Chad S.
SEVILLE
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
Excellent job finding the exact truck I wanted and adding the additional parts requested.
Trevor C.
AKRON
Was this review helpful?
Confirmed Sales Customer
Great experience with the dealership and ordering a new vehicle. I called many dealers looking for a certain vehicle. We ended up ordering one from Medina only because out of all of the dealerships I called, Scott Anderson (the salesman) was my favorite. He was personable, not pushy and did an excellent job. Highly recommend.
Lindsey S.
COVINGTON