Our Reviews

An oil change and tire rotation(they didn't rotate em) shouldn't have 5 hours and 45 minutes.

Received a quick appointment. In-N-Out quickly. Only, I would add or service I would add is run it through the car wash before they put it out to be received by the customer. Although it was a cold day, it would’ve been appreciated.

Great customer service

Julio was awesome. Was upfront, honest, made the experience great. I would highly recommend him to anyone. No BS. Got me what I wanted at a fair price

My Car sat there for four days, and they didn't even look at it. This has happened the last three times. I need to purchase two cars in the next year, but I will not use your dealership due to service.

Paid for work that was not completed correctly. Poor service makes me reconsider using them again

My emergency flat tire needs were taken care of immediately with a smile

Sales rep David Stewart was very professional and knowledgeable. He provided excellent assistance in showing me how to connect my phone to my car.

Everything went smooth and met my expectations. This is the second vehicle I have purchased through you and continue to be pleased.

It went great, they found the exact car we wanted, with good financing. The car was perfectly cleaned and ready when we arrived to pick it up.

great

Great salesman

Ordered incorrect part for remote start upgrade even after verifying vin for gmc sierra 1500 pro. Was told truck was capable of upgrade multiple times before scheduling service, also requested a rental car so i could get back to work. Show up on service date with no rental available, sat in the lobby for 45 minutes for the service writer to tell me they ordered a chevy key and that it wouldn't work (obviously) now finding out from service writer my truck is not compatible at all for remote start when I know that's false. All and all a massive waste of time, with a very non concerned service writer who did nothing to better the situation.

It was very professional they do great work

Quick service, friendly staff

This was my first time doing a lease, so I was a little nervous at first — but the experience turned out to be amazing! Everything was easy, straightforward, and I felt the value of the vehicle was exactly what I expected. Everyone at Medina Auto Mall was friendly, professional, and took the time to explain everything clearly. Antwon was fantastic to work with — if you’re looking to purchase or lease a vehicle, go see him! Highly recommend. – Robyn

Service and sales always go above and beyond. Huge thank you to Grant and Eddie for all of their help and for the loaner car. Can’t thank you all enough.

Salesmen were amazing! They answered all my questions and were a very big help in getting the car I wanted with the deal I wanted as well!! I plan on continuing to do business with them with future leases!

i was quoted a price for my oil change on my 2024 encore and when went to pay they charged me and extra 6,27 more they told me it was a misc. charge. why don't car dealership tell u upfront these charges. in won't br back to this deanship again

I told the sales guy I gave him all my money for the down payment. Well the vehicle had an issue with the rear differential and it’s going to be several thousand dollars to fix. Not covered under warranty. Getting approved and all that stuff went great Trevor was fantastic at his job l. I suppose my issue lies with your recon department. I’m going to be making my Google review today.

Car set for a week before bring serviced plus items were taken from suv

Joe Martin did an excellent job leasing us our new terrain

2 hrs oil change and tire rotation and new wiper blades, another 1/2 hr to find my paper work at the cashier!! Employees acted like they were mad at each other and fighting!! I used to like getting my vehicle serviced here , not anymore, it’s changed and not for better either!

We waited for 2 hrs and 40 minutes for an oil change, tire rotation and a wash even though we were told that the car would be detailed since it was not when it was purchased. The inside of the car was dirtier than before it was taken back for service. The original time quote was 1 to 1.5 hours which was almost doubled. Not good!

Easy transaction

Paul Toth and the entire staff at the Buick / Medina Auto Mall were fantastic 😊

The service department and technicians are incompetent! My vehicle was there 10 months straight. My bumper was NOT damaged until going into the shop and after 6 months of the service department having it I find out it’s broken! Along with having paint damage that now needs to be fixed. My rear bumper sensor was completely destroyed and my back hatch no longer works for the motion sensor. Let alone it took over 4 months to get my transmission fixed! The electrical problem took months to “fix” and my husband had to come into the shop and drive with a service associate, a technician, service manager and service director. This problem still isn’t fixed. My heads up display still goes out now the apple car play and phone do not connect to my vehicle at all! My breaks were in great working condition when I dropped my vehicle off, I can’t say that is how I picked my vehicle up. My rear defrost sensors have been ripped out of my back window! My leather interior has rips and snags from my bumper being stored in the trunk of my vehicle. There are grease stains in my vehicle that weren’t there before from my bumper being stored in my vehicle. My window tint has faded to almost nothing since it was parked in the sun for 10 months. I dropped my vehicle off March 2025 and received it back November 2025! I’m going through my insurance company to get ALL the damages caused by this service shop fixed along with the rental vehicle I will be needing, and will let my insurance company go after this service shop! I will NEVER recommend this service shop to anyone. This service shop deserves ZERO stars. I will be taking my vehicle to another certified service shop from now on. I’ve gone as far as filing a complaint with the GMC corporation about this service shop as well.

The oil change and tire rotation took 3 hours which was ridiculous the inside of my car was dirty they had to come and clean the seat and there was a discrepancy on the pricing I probably won't be back for an oil change

wonderful as always! great place for your vehicle purchase.

Service was delivered on time & staff were very pleasant.

I had a very good experience.

From check in to check out I felt very comfortable. Checking in I forgot to leave my key fob in the car and when I found it in my jacket pocket I was feeling bad but they made me feel good about forgetting to leave it in the car.

Excellent experience I had a wonderful sales person named Liana Nikel! She was extremely on the Ball answered all of my questions. Promptly via text. Had the paperwork ready for me and the truck when I got to the dealership and did an excellent job following up.

No pressure easy experience, sales rep was a pleasure

I drove down from NY to Medina GMC. I dealt with Julio Novoa. Great salesman easy to work with. Very good service and very quick service. I would recommend the dealership to freinds and family.

The mechanical department did a fantastic job.

Excellent service, friendly staff, and I was in & out quickly!! I will definitely be back when my vehicle needs service next.

We have leased 4 Terrains and now a Buick Encore

Everyone was helpful and considerate

I had an exceptional experience at Medina Auto Mall! Eddie Q was our sales associate! He was extremely helpful and knowledgeable about the vehicle we were looking at! He worked great with us and never felt any sense of pressure! We look forward to working with Eddie again in the future and Medina Auto Mall!

Great people taking time to check all customers needs.

I was waited on right away, was asked what concern I had or needed to be addressed,and the wait time was just a little over an hour. Which was very good and much appreciated.

Our sales rep, Matthew James was the best. Entertained all of our asks for ~3 hours and never once pressured us. We ended up veering and purchasing a brand new vehicle but he continued to do everything he could to help us get a good deal. Justin on the new car side helped round things out. Matthew is a great salesman and next time we're in the car market we hope he's still at the Medina Auto Mall to help us again!

Excellent

Very pleasant employees and knowledgeable about my questions. Had oil change.

Nice guys!

We first started off by being told we couldn't have an appointment to the 22nd of January we were told they were going to have a rental car for us after several and I mean several attempts we finally connected with young lady named Olivia and she went out her way to make sure we had a rental vehicle are you driving for 3 days and the rental team told us to make sure we call and check in with you when the loaner reaches 2,000 miles I didn't know why but we called in and left message and didn't get a return phone call the problem was fixed in about 2-3 days and that was it what stands out the most to me is it took several phone calls to get to the right individual and then it was like a monster or miles in the lower car 2026 Buick encore the work was done a few hours and I was right back out there to pick it up so thank you have a good day

Service excellent and staff friendly. Wait time Is quite long, but still thankful.

Poor, I was sold a lemon with a nail in the tire. They saw the tears pouring from my eyes knowing I didn’t think this car was worth the value and still sold it. The SAME day, I called and tried to return the car but I was told I was unable too. This “2026” feels like a 2018. Sorry excuse for luxury I absolutely hate this car

Chuck & Adam & Roger are exceptional

Adam is great to work with, this was my fifth vehicle through him .

Had know issues.

It took 2 hours for an oil change and there was no communication during that time. Also the receipt I got did not reflect the work that I was told was done.

All the staff was very accommodating . They went out of their way to take care the work being done on my car

Parts were removed to replace the water pump, I am assuming it was the mechanic that did so, the parts were placed in the bed of the truck and the following day when I went to load the truck up for vacation the parts were found still in the bed of the truck, seeing as the truck was picked up Saturday and we were leaving for vacation on Sunday, no one was in the service department to address the mistake. So instead of cancelling our vacation that had been planned for over 6 months, I laid on the cold ground in temperatures that were in the single digits with the wind chill below zero to put the parts on so I could leave for vacation. This is truly not acceptable, for $2000, I would of expected to get the truck back repaired and not to have finished the job myself in extreme weather conditions.

It took 4 attempts to get an appointment!! You run an add for $50 savings, that was a joke because it put you back at last years price? But I had to use the internet, so I did and texted to your lying 🤥 computer who said I would be contacted by one of three people along with their names, No one followed up and my car kept giving me the message to change my oil, so I found a human!! And she got me an appointment with in two days 😊, but some how your computer found out and said that was’t going to happen and to call a number!!! I instead saw a Buick add about getting an 8 point check up, well I responded back to Buick, good luck getting an appointment and getting past the computer!! The next thing I knew, BUICK WAS wanting a detailed explanation of who was the dealership and the particulars !! I still didn’t know if you guys were going to charge my oil or I’d go back to one of these 15 minutes oil change places and get the simple job done!! We owned a gas station when I was 15.. For those of us that know, you are not giving the public any big deal!!! Work on a 1948 Buick road master with 18 grease fittings, removing th trans and reared plugs, to check the oil levels of the stinking 90 weight oil, then vacuum the car out after checking all fluid levels!! So the next day I get an email that your General Manger wants me to be satisfied, before I even get my oil changed and I get an email that the nice girl that got me an appointment before your computer got wind of it said name the date and the time I WANTED, wow like I was Royalty?? Ok so After 4 days I got my oil changed, I was going to save $50 because you raised your price!! Well my final bill was $258.16 for filters and getting my heater working properly?? I wish I didn’t have a hearing problem and could understand what people are saying! I’m charged for 6 quarts of oil and the engine probably only holds 4 ?? What do you do with the other 2 quarts ?? $149 parts?? $84 for labor?? To do what, my heater clean out should of come under my Premium Bump to Bumper warranty, but cars no longer have bumpers so I probably shouldn’t of gotten the warranty along with an oil change at your place!! I still have to get back to Buick Corporate with the information they wanted… keep warm, I am, now that my heater works!! They said I had a peanut that was in the way !! Wish they would of shown me the little peanut…

My service advisor Josh greeted me smiling; was very helpful, friendly, understanding and informative. The tech Bailey was also very helpful, friendly, understanding and informative.

Everything was ideal. My third lease from here

Always professional and helpful.

Truck was there for four weeks to get 3 things looked at. They were vague on communicating with me. I got most of my information from my salesman Joe. Truck was at least washed when picked up. I did have a loaner though which was a blessing.

Excellent pricing. Excellent service. Couldn’t be more satisfied. Thank you

One of the quickest easiest lease agreements I’ve had… Damien and Pete worked fast and efficient to get me into a new truck! Very appreciated!

Incredible experience from start to finish at Medina Auto Mall. I worked with Adam Herout. Adam was outstanding — professional, patient, and true to his word. He made the buying process easy and stress-free. This was my first time working with Adam, but it won’t be my last.

Easy

Very professional, no pressure, a comfortable experience.

It was great

They told me that the waviness on my rocker panel was normal but it is not made that way. The windshield wipers were bad from the beginning, they did replace them after having to bring it to their attention and the seals on the door were bad. The drivers door they are telling me can’t be adjusted anymore but it shakes and makes rattling noises.

Great communication

I was there for 3 Hrs for a tire rotation/oil change because they forgot to tell me my vehicle was ready until I asked someone. I have been a long standing customer of Medina Auto Mall but after I was price gouged on a service I will not return to get work done beside oil changes. I needed a headlight bulb changed and was quoted over $800 for the service because they said it would take at least two hours because they would have to remove the battery! They wanted to charge me $375 for the part and $483 for labor!!! I was able to purchase the part for $110 and my 73 year old father put the part in in 45 minutes WITHOUT removing the battery!!! You need to do better MedinaAuto Mall!!

Zero phone calls to me to keep me updated. Misinformation on my vehicle. Never returned a voicemail and never followed through with what was discussed. Problem still there after the second visit with your service having my vehicle 25% of my ownership of it. Taking it to serpentine medina on 2/6 to see if they can actually fix it.

The entire dealership was tremendous, but we particularly enjoyed working with Damien.

Great service. Amazing coffee.

Great service

Fast and efficient

I had a wonderful experience with Adam Herout. He was recommended to me by a friend, and I couldn't have asked for a better salesperson. He was very courteous and professional in every aspect, and he explained everything possible to me. He is a no-pressure sort of guy and there if we need him. Any questions I had were readily answered, and again, not pressured to "buy now". I pretty much decided on two vehicles, and he had them front and center on my appointment date. Again, he took the time to answer any questions I had and explained what he felt were the pluses and minuses of each vehicle. I felt the Terrain was a good fit for what I was looking for, and we took it for a test drive. He told me to drive it wherever I wanted, and I did. It was a fantastic vehicle and felt like it would fit my needs perfectly. We returned to the dealership, and Adam told me that the vehicle that I wanted with the options I wanted would have to be located. Upon locating and shipping the vehicle to MAM, Adam called me, and we made an appointment for me to pick it up. Once again, Adam took the time to explain the financial details. After seeing the finance person, I was handed back to Adam. We went out to the vehicle, Adam explained the vehicle controls in detail, and added to call him with any questions I might have. I really enjoyed my experience with Adam and felt like his number one priority. He did everything right in my eyes and would highly recommend him for your next car-buying experience. I know I will!

Best experience I’ve had with a car dealer. Fast. To the point and made it easy

Travis always does a nice job ensuring a comfortable experience while be thorough and conducting himself in a professional manner.

Great experience, salesmen was extremely nice

Had an excellent experience working with Diana and Dean. I was able to complete everything virtually to save time and finalize the paperwork onsite when picking up the vehicle. The numbers were exactly as advertised, every car buying transaction should be this simple.

THEY WERE QUICK AND WASHED MY CAR

I made an appointment for 5 days after my initial call. Once dropping my car off, it was not seen for over 48 hours.

Great customer service

The service department staff was helpful, conscientious and supportive to my concerns.

I have leased several Sierra 1500 from your dealership and have no problems when contacting the sales rep. my request this tie was to fine a 2026 Sierra with a lesser lease price since I am retired and only S.S.is my income. Your sales rep. Adam Herout found me a Sierra Double Cab that saved me some money on the payment. I'm quite sure I will enjoy the 2026 Sierra D.C. as much as the two previous Sierra's. Thank You

We were told it should be about an 1 to 1/2 hours for an oil change. We sat for over 2 hours before we asked where our car was. They said it had been fine for over 45 minutes but no one ever came and got us to tell us it was fine. Someone did not take the car to the bay when it was done, just parked it outside and then signed us out even though we didn’t sign out.

I took my vehicle in for a recall and the recall was handled well. However, the only reason this is not getting a five-star rating is because the communication or lack thereof after the work was completed. I dropped my vehicle off at 8am and was told it would be about two hours until my vehicle was ready to pick up. By 2pm I had not heard anything so I called and was transferred to a voicemail. I called again at 2:30pm and 3:00pm and I kept getting transferred to a voicemail. Approximately 3:45pm I called again and stated my frustration that I couldn't get an update on the status of my vehicle. The woman who answered the phone put me on hold, called back to the service department and returned to tell me that the person who needed to call me was with a customer and he would call me back when he was done. I did not receive a call until 4:46pm informing me that my vehicle was ready for pickup. I informed the person that it was getting late in the day and I would not have the opportunity to return the loaner vehicle that night. I asked what time the service department opens in the morning and I was informed that the service department would be open until 7pm that night. I reiterated that I would not be returning the vehicle that night and asked again what time the service department opens. I was informed they open at 7 am and I said I will have their vehicle returned at 7am. After all of that took place and I received my vehicle back (they washed the vehicle as well which was nice) I looked over my paperwork to find out the service work was completed at 11:48am. It was a bit frustrating knowing that I was available to pick up my vehicle that was ready and there was no communication after for nearly 3 hours after my initial phone call.

There is a recall on our 2021 GMC Sierra 1500 truck. We were notified by an official GM recall notice. We were told to call our dealership to schedule an appointment and that the dealership had been notified and supplied with the materials (a simple label) necessary to complete the fix. According to this letter, the sooner we took our vehicle in the better as this would guarantee that the needed parts were available. I scheduled the appointment, arrived on time and waited over a half hour only to be told that somehow you did not have the required part! Your dealership needs to correct this disconnect. My time is valuable, too.

Eddie Q was fantastic. He does a great job of presenting the facts and figures and works with the customer in a manner that made buying a truck very easy and enjoyable. I cannot say enough good things about Eddie and Medina Auto Mall.

Good service.

Easy, fast and reasonable

Julio was awesome to work with!

The salesperson Chris Perry was very professional and very helpful with the delivery of the vehicle. He explained all the options and gave me a tour of the dealership so when I come in for service I would know exactly where to go. I would recommend the Medina dealership. They are definitely a class act.

Worked with Darien Tucker at Medina auto mall. He was very helpful, knowledgeable, and kind. This was honestly the best experience I've had at a dealership before. Also worked w Roger in finances he was amazing as well. Love my Buick!!

Haley was just a super sales person to work with. The whole process was smooth.

Excellent

The communication from your team, or lack there-of is terrible. Customer service seems to be an afterthought. Even when picking my car up this past Saturday, i got the impression i was inconveniencing your team.

Everything was explained well and went smoothly

Everything was perfect! My experience was amazing!

Medina Automall always finding a way to keeping me happy.. Many

I am writing to provide feedback regarding a recent service experience for my vehicle. I had been under the impression that the necessary repairs would be fully covered under my extended warranty agreement. Upon reviewing the terms, I now understand the specific clauses that apply, highlighting the critical importance of a comprehensive review of such documentation. While this particular outcome was unexpected, the situation has certainly provided valuable insight into the scope and limitations of extended service plans, which will inform my future considerations. On a very positive note, I want to commend the exceptional professionalism and helpfulness of your staff. Every individual I interacted with was remarkably pleasant and provided clear, informative assistance throughout my visit. Their outstanding service significantly contributed to a more positive overall experience, even amidst the clarification regarding my warranty. Lesson learned the hardway!

Great experience! Fast and easy. Julio was awesome and so kind. Great staff!

Paul was an awesome sale person. Made the whole process so easy. We will be back for our next car purchase

Pete the manager started off our experience great and exceeded our expectations. Eddie finished it off and has been nothing short of great!

Sergio was very knowledgeable. I can be very indecisive and I was upfront with him from the beginning. He was very friendly and helped us find exactly what I was looking for. I will definitely recommend Sergio and Medina Auto Mall to any of my friends and family looking for a vehicle.

Chris was amazing. He answered all my question and got the payment to Where I was hoping it would be.

We have been working with Medina Auto Mall for over 10 years with the same sales person, Adam H. Great service and always a pleasure doing business with the team. We are very satisfied customers.

We had an excellent experience with Duane P., who made our Buick Enclave purchase enjoyable.

Stop by to have tire check from sensor alert found issue and fixed.

When I made the appointment, I was told I would receive an email confirmation - nothing - I called the morning of the appointment and was told I would receive an email again - nothing ???? Both times I questioned the time frame required for an oil change and was told 1pm--2pm would be an adequate time frame - I had to cancel my 3pm appointment and then I had to question why during the time I was waiting why I was not told about a service bulletin/recall that was in effect??

Got me checked in fast and were able to complete my service in a timely manner

Haley, Tim and Roger were all very helpful and knowledgeable. They answered all of our questions and I love my new SUV!

In and out less than an hour. Thanks, Dave Clinton

Great service and selection!

Sales team Eddie Q and Tony assisted with the deal. All went very smoothly. I do appreciate the dealership taking the old lease trade vehicle in a damaged condition since it was damaged in the Medina Auto Mall parking lot by a commercial transporter truck/trailer which was there to do business with the dealership.

Mostly seamless

Service writer was excellent, even advised me when the service was taking longer than exected.

Efficient...time is money and my time was not wasted.

I have been working with Medina Auto Mall for my vehicles for many years now and this is my 4th or 5th Sierra Denali lease. Everyone I interact with there has been great but in particular I would like to should out the GM Tim Rollins and my sales agent Steve Caruso. Those two really go the extra mile to make sure I'm 100% satisfied.

Everything was done in a timely manner

Everything was smooth and friendly experience.

Everything was great, but missing my front two rubber floor mats

N/a

Sign in was easy, oil change and rotation was done properly and promp. Issues with no HUD, no cell connection and car not turning off was addressed.

The oil change and tire rotation was great. I asked for them NOT to wash my car afterwards as I had washed AND dried my car prior to my arrival for maintenance. They washed it and left it dripping wet anyway. I was not happy.