Entering the premises was difficult due to drivers waiting for an opening. Vehicle traffic on the premises was chaotic .... too many new cars and or trucks taking up space and making navigation of the premises a chore. Waiting and finding a parking spot was extremely challenging. Inside, the restroom needs attention .... hand paper towels on the counter .... used paper towel container full .... used paper towels falling to the floor. The "car wash" ..... well it is time to change the water. I would like to compliment Mary Looks, Assistant Service Manager, and Heather on being very professional and attentive to my appointment.