I am extremely satisfied with my entire experience at Medina Auto Mall in purchasing my new CT5. I worked primarily with Shannon Andreff who was exceptional. She undoubtedly went above and beyond to ensure that I was completely satisfied with my purchase. I am so thankful to her for making the experience enjoyable, which has not been the case in previous purchases from other dealerships. My family has purchased from Medina Auto Mall in the past, specifically from Shannon, and it is because of the excellent service that we keep coming back. I have and will continue to recommend Medina Auto Mall to my friends and family. I truly appreciate that Shannon takes the time to understand my needs and answer my questions. She is very knowledgeable about the vehicles but if she doesn't immediately know an answer, she always follows up quickly. She is never condescending and is always very polite and professional. During this time I had my previous vehicle serviced at Medina Auto Mall and worked with Heather Rhine. She was also extremely polite and helpful and reminded me why I enjoy working with Medina Auto Mall. I will continue to have my vehicle serviced here and look forward to working with Shannon again soon when purchasing other vehicles for my household.