497 Reviews Found
Confirmed Service Customer
Very helpful and courteous. Extremely knowledgeable and got the job done right
William C.
VALLEY CITY
Was this review helpful?
Confirmed Service Customer
All was good except trying to pay my bill. Couldn’t get in touch with anyone and when someone finally answered they said they had to have someone call me back. Thick southern accent. No one answered my calls. I got through the second day and paid at 8:30am. Got a call in the afternoon again to pay my bill. Told her they needed to get their ducks in a row because I paid first thing in the morning. Nothing worse for your business than having collection calls after it’s been paid and to someone that had tried to pay it the day before. Service was Monday. Got the car that evening. Called 2x on Tuesday no luck no return calls. Paid Wednesday morning the got a call around 2pm. Bad business. If it’s and answering service. You need a better one.
Deniece C.
CHIPPEWA LAKE
Was this review helpful?
Confirmed Service Customer
We had a trailer hitch added to our Buick Envision , the service department was great to work with. The hitch installation looks great, we're happy.
George P.
VICKERY
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Andy in service is very honest and upfront. Gm Chuck was understanding and cared about how I was feeling
Diana K.
RICHFIELD
Was this review helpful?
Confirmed Service Customer
Mike did a greaat job of researching my questions and got me the answers I was looking for.
Charles H.
CLEVELAND
Was this review helpful?
Confirmed Sales Customer
Enjoyed working will Haley , overall very good experience
Jack P.
MEDINA
Was this review helpful?
Confirmed Sales Customer
Very clean and professional! Employees were very polite.
Abby M.
NOVA
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
I came in not expecting to get approved for anything with my credit history. Tim Hartnett went above and beyond to ease my anxiety and getting me into a vehicle that I absolutely love. Will be bringing my fiancé here in the future as well and will definitely recommend him for anyone I come across in the future
James M.
MANSFIELD
Was this review helpful?
Confirmed Sales Customer
Haley was very good I have purchased many vehicles and never had one as knowledge and friendly as Haley Wheeler.
Patricia K.
NORTH RIDGEVILLE
Was this review helpful?
Confirmed Sales Customer
My second vehicle here and happy with the service
Jennalee S.
MACEDONIA
Was this review helpful?
Confirmed Sales Customer
Adam and team were amazing! Such an easy process and any questions asked had no problems answering for me ! Will definitely recommend
Michael M.
EAST MEADOW
Was this review helpful?
Confirmed Service Customer
Mary Looks and the service department were awesome
Joseph S.
HINCKLEY
Was this review helpful?
Confirmed Service Customer
I have a mess of a situation that I would love to fill someone in on. Too much to type.
Sean S.
MEDINA
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
We have always been fully satisfied with our experience at Medina Auto Mall. This was our 3rd vehicle purchase there!
Tina M.
LODI
Was this review helpful?
Confirmed Service Customer
My wife took the car up there at 1:45 pm yesterday(4/24/23). She waited 3 and a half hours for the car only to find out that it was done and no one notified the service rep that it was done. She waited for 2 extra hours until she inquired about the status of her vehicle. Only to find out it’s been done for awhile and no one told her.
James M.
MEDINA